About Us
Your Journey, Our Passion
We believe that travel should be as individual as you are. Whether you're dreaming of watching the sunset from an ocean cruise deck, exploring historic cities along Europe's great rivers, or unwinding at a carefully selected land resort experience, we're here to make it happen—your way.
Who We Are
We're a dedicated team of travel enthusiasts specializing in ocean cruises, river cruises, and land resort experiences for independent travelers who value flexibility and personalized travel services. With years of industry expertise and a genuine love for what we do, we've built our reputation on understanding that no two travelers are alike.
Our Approach
We know that independent travel means different things to different people. Some want complete freedom to explore on their own terms. Others appreciate expert guidance with room to wander. Whatever your style, we're here to support you with knowledgeable advice, seamless vacation planning, and reliable customer care—before, during, and after your journey.
THE NLT TRAVEL DESK DIFFERENCE
We're Vacation Connoisseurs, Not Just Booking Agents
We earn your trust through honesty, not commission-driven sales. We provide unbiased advice tailored to your specific needs for ocean cruises, river cruises, and land resort experiences. We tell you when something's not right for you, even if it costs us a sale. We build long-term relationships, not one-time transactions.
Experience You Can Trust
With years of industry expertise and destination knowledge, we have established relationships with cruise lines, river cruise operators, and resort properties. Our personalized travel services give you access to amenities and perks not available through online booking. We also have the problem-solving ability to address any issues that may arise during your vacation planning.
Personalized Service in an Impersonal World
You work with a dedicated advisor who learns your preferences for both ocean cruises and land resort experiences. No call centers, no being transferred, and no starting over with strangers. We remember your anniversary, your favorite cabin location, and your dietary restrictions. We proactively reach out with opportunities that fit your interests in travel.
Peace of Mind Protection
We offer expert guidance on travel insurance—what you need versus what's excessive. Our advocacy when things go wrong ensures we fight for you with suppliers. You receive real-time support during your vacation if issues arise, along with refund assistance and rebooking help when life intervenes.
Continuous Improvement
We actively seek your feedback after every trip, learning from every experience to serve you better. We stay current on industry changes, including new ships and resort renovations, and we invest in training and destination familiarization to enhance your personalized travel services.
OUR SATISFACTION GUARANTEE
Before You Book:
- Enjoy unlimited consultations until you're completely comfortable with your choice of land resort experiences or ocean cruises.
- We offer transparent pricing with no hidden fees, ensuring you know exactly what to expect for your vacation planning.
- Receive written confirmations detailing every aspect of your trip, whether it's a river cruise or a relaxing stay at a resort.
- Our clear cancellation policies are explained upfront, so you can book with confidence.
During Your Planning:
- Experience responsive communication—we return calls and emails promptly to assist with your personalized travel services.
- Get proactive updates on any changes affecting your reservation, ensuring a seamless experience.
- We provide assistance with all pre-travel arrangements, whether you're preparing for a river cruise or a beach getaway.
- Our team is available to answer any questions right up until your departure, making your vacation planning stress-free.
While You're Away:
- Keep emergency contact information handy for any urgent issues that may arise during your travel.
- We monitor your itinerary for weather and operational changes to ensure your land resort experiences or ocean cruises go smoothly.
- If needed, we offer problem resolution assistance for any challenges that might occur.
- After your trip, we conduct a post-trip survey to capture your feedback and improve future offerings.
After You Return:
- We follow up to ensure everything met your expectations, whether from your river cruise or resort stay.
- If there were any complaints, we work on resolution with suppliers when warranted.
- We document your preferences for future bookings, helping us tailor your next personalized travel services.
- Lastly, enjoy special offers and opportunities that match your interests, making your next vacation even more exciting.
Our Partners
