About Us
Your Journey, Our Passion
We believe that travel should be as individual as you are. Whether you're dreaming of watching the sunset from an ocean cruise deck, exploring historic cities along Europe's great rivers, or unwinding at a carefully selected resort, we're here to make it happen—your way.
Who We Are
We're a dedicated team of travel enthusiasts specializing in ocean cruises, river cruises, and land resort experiences for independent travelers who value flexibility and personalized service. With years of industry expertise and a genuine love for what we do, we've built our reputation on understanding that no two travelers are alike.
Our Approach
We know that independent travel means different things to different people. Some want complete freedom to explore on their own terms. Others appreciate expert guidance with room to wander. Whatever your style, we're here to support you with knowledgeable advice, seamless booking assistance, and reliable customer care—before, during, and after your journey.
THE NLT TRAVEL DESK DIFFERENCE
We're Advisors, Not Just Booking Agents
What This Means for You:
- We earn your trust through honesty, not commission-driven sales
- We provide unbiased advice tailored to your specific needs
- We tell you when something's not right for you, even if it costs us a sale
- We build long-term relationships, not one-time transactions
Experience You Can Trust
What This Means for You:
- Years of industry expertise and destination knowledge
- Established relationships with cruise lines, river cruise operators, and resort properties
- Access to amenities and perks not available through online booking
- Problem-solving ability when issues arise (and they sometimes do)
Personalized Service in an Impersonal World
What This Means for You:
- You work with a dedicated advisor who learns your preferences
- No call centers, no being transferred, no starting over with strangers
- We remember your anniversary, your favorite cabin location, your dietary restrictions
- We proactively reach out with opportunities that fit your interests
Peace of Mind Protection
What This Means for You:
- Expert guidance on travel insurance—what you need, what's excessive
- Advocacy when things go wrong—we fight for you with suppliers
- Real-time support during your vacation if issues arise
- Refund assistance and rebooking help when life intervenes
Continuous Improvement
What This Means for You:
- We actively seek your feedback after every trip
- We learn from every experience to serve you better
- We stay current on industry changes, new ships, resort renovations
- We invest in training and destination familiarization
OUR SATISFACTION GUARANTEE
Before You Book:
- Unlimited consultations until you're completely comfortable with your choice
- Transparent pricing with no hidden fees
- Written confirmations detailing every aspect of your vacation
- Clear cancellation policies explained upfront
During Your Planning:
- Responsive communication—we return calls/emails promptly
- Proactive updates on any changes affecting your reservation
- Assistance with all pre-travel arrangements
- Available to answer questions right up until departure
While You're Away:
- Emergency contact information for urgent issues
- Monitoring of your itinerary for weather, operational changes
- Problem resolution assistance if needed
- Post-trip survey to capture your feedback
After You Return:
- Follow-up to ensure everything met expectations
- Complaint resolution with suppliers when warranted
- Documentation of preferences for future bookings
- Special offers and opportunities matching your interests
